Accelerating Enterprise Growth
Residential - 2025
Faculty Spotlights
Kathy Gosser, PhD
Kathleen retired from KFC (YUM! Brands) in August of 2019 after 35 years; her last role was Director of Learning & Organizational Development and the Chair of the KFC Foundation. She immediately started a new position at the University of Louisville, leveraging her experience in learning and franchising. She now leads the Franchise Management Certificate program, which is an online, asynchronous program focused on all the critical elements of franchising. She co-created this unique model combining the sophistication of corporate eLearning with academic principles and modalities — the program launched in early 2019. Kathleen is a lifelong learner. She earned her PhD in Educational Leadership and Organizational Development from the University of Louisville, her MBA from UofL, and her BA in Journalism from Indiana University. Education is her passion, and she has encouraged many mentees and team members to continue their educational pursuits.
Zac Goldman, PhD
Zachary W. Goldman (Ph.D., West Virginia University, 2015) joined
U of L's College of Business in the Summer of 2018 as an Assistant Professor of Business Communication in the Management Department. Previously, Dr. Goldman was an Organizational Communication professor at Illinois College near Springfield, IL where he began consulting local organizations in addition to teaching during 2015. Zachary has taught nearly a dozen courses dealing with strategic managerial communication, business communication (oral and written), and storytelling with data. He has successfully consulted multiple organizations across several different industries on topics including leadership, business writing, employee engagement, effective communication, feedback, decision-making, training and development, conflict management, group cohesion, workplace culture, communicating about safety, and diversity.
U of L's College of Business in the Summer of 2018 as an Assistant Professor of Business Communication in the Management Department. Previously, Dr. Goldman was an Organizational Communication professor at Illinois College near Springfield, IL where he began consulting local organizations in addition to teaching during 2015. Zachary has taught nearly a dozen courses dealing with strategic managerial communication, business communication (oral and written), and storytelling with data. He has successfully consulted multiple organizations across several different industries on topics including leadership, business writing, employee engagement, effective communication, feedback, decision-making, training and development, conflict management, group cohesion, workplace culture, communicating about safety, and diversity.
Gary Masterson
Gary Masterson is retired from YUM! Brands where he worked for thirty years leading franchisees and restaurants around the globe. He teaches two classes in the Franchise program at UofL, and has served as a volunteer business mentor with the SCORE St. Louis Chapter, a nonprofit organization and Small Business Administration partner that offers mentoring and support to entrepreneurs and small business owners. Presently he coaches several restaurant owners who are considering franchising their concept.
Guest Speaker Spotlights
Monica Rothgerry
Monica Rothgery is a dynamic keynote speaker, author, and leadership coach who champions the power of frontline leaders. With roots as a U.S. Army lieutenant and Taco Bell restaurant manager, she rose through Yum! Brands to become the first woman and first openly LGBTQ Chief Operating Officer of KFC U.S., overseeing 4,000 restaurants. Drawing on her bestselling 2024 memoir Lessons from the Drive‑Thru, Monica shares hard-won insights on servant leadership and simplifying complex operations. Her engaging presentations empower franchisees, operators, and HR teams to uplift frontline managers, boost retention, and drive business growth through team-centric leadership.
